Returns/Refund Policy


If we have made an error in your order, please call us. NO merchandise will be accepted upon return without prior approval. If you wish to return product that was ordered correctly as per your instructions, a restocking fee may be required. One of a kind or special order items ARE NOT REFUNDABLE.

All authorized return merchandise must be in original condition with original carton and manuals or paperwork.

RETURN POLICY: Most manufacturers consider the sale of their products to the consumer as a final sale without any privilege except for warranty service. EAR will allow the return of some products as an accommodation to its customers, regardless of any manufacturer’s policy. However, EAR has specific conditions regarding returns that must be followed. Your sales receipt is the only proof of purchase available. No cash refunds, store credit only with all returns.

Keep your original sales receipt in a safe place with the original box, packing and warranty information. If you need warranty repair, a copy of the sales receipt will be required.

The following items are NOT returnable:

SERVICES or SERVICE PRODUCTS (extended warranty, parts, etc)

Please contact your sales person for return authorization.

Each product must meet the following criteria:

1. Include dated sales receipt and original boxes.
2. Include complete original packaging materials or cartons.
3. Include blank unfilled warranty cards.
4. Must be new with no sign of wear.
5. Returns must be made within 5 days of receipt of equipment.
6. Approved return goods are subject to a 15%-35% restocking charge.
7. Layaways require a 50%down payment, 60 days maximum. NO REFUNDS will be given on cancellations.
8. Used goods are sold on an AS IS basis, with a 30 day warranty. Warranty guarantees unit will be in working order only.
9. Blank media, software, licensing, electronic parts, service and support products are not returnable.
10. Consignment goods are sold an AS IS basis with a 5 day from receipt of equipment warranty.
11. Special orders require a 50% deposit. NO REFUNDS will be given on cancellations. Special order items are products not in EAR’s stock inventory.


Contact EAR sales for additional details and assistance.